Frequently Asked Questions »

Security and Privacy

AUSactive takes reasonable steps to ensure that your personal information is protected from misuse, loss and from unauthorised access, modification or disclosure.

AUSactive personnel are trained to treat member and other customer information with the utmost confidentiality.

The type of personal information that AUSactive collects about you depends on the transactions you undertake with the organisation. For example we will collect personal information from you if you:

Register with AUSactive as an AUSactive Professional or Business
Register for continuing professional development activities
Subscribe to our eNews or eJournal publications
Register for an event
Advertise with us
Generally speaking, the purpose of collection and the minimum information you need to provide, will be conveyed to you at the time of collection. Not all of your information will be publicly visible.

If you choose not to provide the personal information requested, AUSactive may not be able to provide you with the products/services you require.

Your personal information may be used to:

Fulfill our functions as the peak body of the industry
Provide the products and services you have requested
Administer and manage service offerings, including charging, billing and collecting debts
Research and development AUSactive’s service offerings
Maintain registration and membership records
Gain an understanding of your information and communication needs to provide you with a better service
Provide access to information about current and future services and benefits offerings
Conduct research and surveys to identify and analyse the ongoing needs of members and the industry
Provide AUSactive partners with information so that they may contact you in relation to their service offerings

AUSactive may disclose your personal information to third party organisations, which may include:

External service providers to whom AUSactive has contracted out functions, such as printers, mailing houses, advertising agencies, but only for the purpose of providing the service AUSactive has contracted out
Member Benefits + partners
Government and regulatory authorities and other organisations, as required or authorised by law
AUSactive’s professional advisers

You may at any time opt out of certain service offerings. For more information contact us at [email protected]

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We guarantee 100% privacy. Your information will not be shared.