Who founded ONYX Gym and where is it located?
Hey, I'm Katie, and this is Joey, and we're the founders of ONYX Gym in Alexandria. 

How did ONYX Gym get started?
We started ONYX about 2½ years ago as a completely independent fitness brand. We're the biggest 24/7 gym in all of Alexandria. 

What kind of equipment and atmosphere can members expect?
We've got really unique equipment—machines that you won't find at your regular gym—and we also have an amazing gym culture and community.

What is “Recover by ONYX”?
We've just introduced Recover by ONYX, our premium recovery service. It includes infrared saunas, ice baths, and towel service in every single session. 

What sets your customer service apart?
We pride ourselves on the exceptional service we provide to every person who walks through our doors. All of our team go above and beyond, and that shows through our five-star Google reviews. 

How do you stay current with fitness industry trends?
Being an AUSactive member allows us to stay up to date with all of the industry trends. We especially love being part of the XBA program and being able to connect with other gym owners. 

What advice would you give to someone wanting to start their own fitness business?
The best advice I’d give to an aspiring fitness business owner is to really invest the time upfront to plan everything out. Strategize, set clear targets and goals and most importantly, follow through. It’s so easy to get lost in the day-to-day, but having a solid, strategic plan ensures you stay on track. 

What do you enjoy most about running ONYX?
My favourite part of the job is seeing the difference we make in our members' lives, and also being able to give back to the community through our charity initiatives.  

What kind of training spaces do you offer in addition to equipment?
In addition to all the equipment that we have, we also have a big functional area which we hold our group classes in as well,  we also have small group classes there. 

What kind of coaching is available at ONYX?
We have a team of experienced coaches, many of whom specialize in specific areas like bodybuilding and powerlifting. They bring real expertise to help members reach their individual goals.

Why did you decide to launch recovery services after opening the gym?
We noticed a growing trend and demand for recovery solutions—especially contrast therapy with ice baths and saunas. Our members were actively asking for it, and there’s a lot of research backing up its benefits. People want to train smarter and recover better, so it made total sense to add recovery to the Onyx experience.

Interested in connecting with Katie and Joey about their career journey or exploring career opportunities at Onyx? Reach out to them through their AUSactive profile here.