quality accredited

Business Accreditation.

What is Accreditation?

Accreditation is a formal recognition process in which a business meets predefined criteria and quality standards, assessed by an independent accreditation body.

What does Accreditation mean?

The AUSactive Quality Business Accreditation program is the first continuous quality improvement program designed for fitness and health facilities within Australia.

The AUSactive Quality Business Accreditation Program

The AUSactive Quality Business Accreditation program is the first continuous quality improvement program designed for fitness and health facilities within Australia. The program focuses on key elements of running a business and addresses any issues that may arise. The primary aim is to ensure consistent standards and service delivery are met, and where possible, exceed the customers' expectations.
 
The accreditation program encourages businesses to:
  • Plan business processes, functions and procedures, and
  • Deliver consistent standards and service
  • Check that customer expectations are being met.

What are the benefits of Accreditation?

Accreditation assists businesses to better understand, engage, benchmark, and continuously improve their performance and outcomes.
 
By being accredited and improving your business, you can:
  • Know your strengths and areas of improvement
  • Develop an action plan for continuous improvement
  • Improve staff morale
  • Foster a culture of continuous quality improvement, learning and participation
  • Reduce risk and enhance business sustainability
  • Increase customer satisfaction
  • Be recognised as an industry leader
  • Increase efficiency and performance
  • Provide consumers with confidence
  • Create a consistently high level of customer service
  • Show good business practice over businesses that are not accredited, and
  • Ensure compliance with regulatory requirements.

AUSactive supports businesses on their continuous quality improvement journey.

Learn more and Register Your Interest.

Become Accredited

Supported by the AUSactive National Quality Business Framework’s six pillars, the AUSactive Quality Business Accreditation program leads businesses through the accreditation process, which includes multiple modules designed to assess, identify and assist businesses in reaching the standard set by the AUSactive National Quality Business Framework. The modules are designed to prepare businesses for the final assessment and achieving Accreditation.  

Introduction to quality

The introductory component will assist businesses to better understand how quality improvement cycles embedded into daily workflows can support them to achieve greater outcomes. The introduction to quality also gives you an overview of the accreditation process and case studies from currently accredited businesses.

Understanding your customers

Businesses will be provided with a validated customer feedback tool to disseminate to their consumers. From these completed survey responses, businesses will receive a summary report of responses that are benchmarked nationally. This tool will assist in enhancing customer health outcomes and overall consumer satisfaction.

Achieving Accreditation & recognition

The final assessment of the AUSactive Quality Business Accreditation will be an onsite or virtual audit. The audit will be conducted by an objective third party assessor at a convenient time that best suits your business. Upon completion of the assessment, your business will receive a full report on the findings and outcome of the audit. Businesses that have been found to successfully meet the required standard will become accredited and be issued a 3-year continuous improvement plan. Businesses that fall marginally short will be offered an 8-week window to implement the identified required changes. Businesses that have significant deficiencies will be required to implement identified changes over a minimum of a six month period before reapplying for Accreditation.
 

The AUSactive Quality Business Accreditation process is simple but effective, and you will be supported throughout the process so your business can achieve success. 

The accreditation cycle is a three-year program, which drives a culture of continuous improvement. Become accredited and take the first step to continuously improving your business.

Learn more and Register Your Interest.

Business Accreditation Standard

The AUSactive Quality Business Accreditation Standard.

Through the AUSactive Quality Business Accreditation program, businesses are required to provide evidence of compliance to each pillar of the National Quality Framework.

Benefits of Standards

Standards for business accreditation have many benefits, including:
 
  • Recognition of independent assessments and Accreditation
  • Ensuring customer confidence and satisfaction
  • Building the capacity of the business
  • Creating a competitive advantage over non-accredited businesses
  • Ensuring consistent quality of service and customer care is provided
  • Encouraging a culture of continuous quality improvement

To gain Accreditation, businesses must demonstrate their commitment to industry best practices and principles, which are elements of the AUSactive National Quality Business Framework.

Learn more and Register Your Interest.

Understanding your customers

Businesses will be provided with a validated customer feedback tool to disseminate to their consumers. From these completed survey responses, businesses will receive a summary report of responses that are benchmarked nationally. This tool will assist in enhancing customer health outcomes and overall consumer satisfaction.

Achieving Accreditation & recognition

The final assessment of the AUSactive Quality Business Accreditation will be an onsite or virtual audit. The audit will be conducted by an objective third party assessor at a convenient time that best suits your business. Upon completion of the assessment, your business will receive a full report on the findings and outcome of the audit. Businesses that have been found to successfully meet the required standard will become accredited and be issued a 3-year continuous improvement plan. Businesses that fall marginally short will be offered an 8-week window to implement the identified required changes. Businesses that have significant deficiencies will be required to implement identified changes over a minimum of a six month period before reapplying for Accreditation.
 

The AUSactive Quality Business Accreditation process is simple but effective, and you will be supported throughout the process so your business can achieve success. 

The accreditation cycle is a three-year program, which drives a culture of continuous improvement. Become accredited and take the first step to continuously improving your business.

Learn more and Register Your Interest.

Business Accreditation Resources

At AUSactive, we offer a range of support services to help guide businesses through the Quality Accreditation process.

Business development resources include:

  • Support from a dedicated Business Development Manager, and Quality Liaison Officer
  • Access to business development tools and resources, fact sheets, business templates, policies and procedures, guides and links to relevant websites.
  • Access to education, training and events
  • Access to online self-assessment tools designed to help businesses plan and achieve Accreditation

For more information, contact our friendly Quality Improvement team by calling 1300 211 311 or email [email protected]

Learn more and Register Your Interest.

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