Service Excellence » Business Accreditation
Business Accreditation.
What is Accreditation?
Accreditation is a formal recognition process in which a business meets predefined criteria and quality standards, assessed by an independent accreditation body.
What does Accreditation mean?
The AUSactive Quality Business Accreditation program is the first continuous quality improvement program designed for fitness and health facilities within Australia.
The AUSactive Quality Business Accreditation Program
The AUSactive Quality Business Accreditation program is the first continuous quality improvement program designed for fitness and health facilities within Australia. The program focuses on key elements of running a business and addresses any issues that may arise. The primary aim is to ensure consistent standards and service delivery are met, and where possible, exceed the customers' expectations.
The accreditation program encourages businesses to:
- Plan business processes, functions and procedures, and
- Deliver consistent standards and service
- Check that customer expectations are being met.
What are the benefits of Accreditation?
Accreditation assists businesses to better understand, engage, benchmark, and continuously improve their performance and outcomes.
By being accredited and improving your business, you can:
- Know your strengths and areas of improvement
- Develop an action plan for continuous improvement
- Improve staff morale
- Foster a culture of continuous quality improvement, learning and participation
- Reduce risk and enhance business sustainability
- Increase customer satisfaction
- Be recognised as an industry leader
- Increase efficiency and performance
- Provide consumers with confidence
- Create a consistently high level of customer service
- Show good business practice over businesses that are not accredited, and
- Ensure compliance with regulatory requirements.
AUSactive supports businesses on their continuous quality improvement journey.
Learn more and Register Your Interest.
Hear from one of our Accredited Businesses
Sarah Ryan from Brunswick Baths, YMCA Victoria provides her insights into AUSactive's Quality Business Accreditation.
Brunswick Baths is part of Active Merri-bek, which is owned by the City of Merri-bek and run by YMCA Victoria.